(In compliance to NGT order OA No. 141/2014, dt. 21-01-2019)

For any complaint or suggestions regarding cleanliness,

either call the Mobile No.: +91-7595095489 or

Login to : RAIL MADAD ).

Detailed information regarding available Passenger Amenities

1. Category of Howrah Station- Old- A1 Revised- NSG-1

2. The Legacy of Howrah Station-

ØBuilt in 1854 with 1 platform.

ØFirst passenger-carrying train moved on 15.08.1854.

ØIn 1984 , Howrah station had 15 platforms.

ØIn 1992, New Complex was commissioned bringing total no. of platforms to 19.

ØAddition of 4 more platforms completed in 2009.

3. Passenger Amenities :

ØTime Table Display

ØTrain Indication Board

ØCoach Indication Board

ØTrue ColourBoard at Old and New Complex

ØVideo Wall

ØDual Display Fare Repeater

ØClocks

ØPublic Address System

4. Facilities for Divyangjan Passengers :

ØRamp

ØSeparate earmarked parking lot in both cab roads

ØNon-slippery walkway from parking lot to building

ØSignages of appropriate visibility

ØWater tap

ØToilet at ground floor

Ø‘May I help you’ booth

ØTicket Booking counter at Main Booking Office

ØBattery operated car and Wheel chairs etc facilities are provided as per norms laid down by Railway Board.

5. Availability of Minimum Essential Amenities (MEA) :

Items	As per MEA scale	Available
Drinking water (No. of Taps)	260	282
Waiting Hall @ Sqm.	250	1048
Seating arrangement (No. of seats).	2100	2579
Platform Shelter @ Sqm.	7000	46948
Urinals	12	162
Latrines	12	94