An appeal to the Rail Users

The Government is committed to provide a clean and efficient Rail service to the Public. Official efforts can be strengthened by your active co-operation in the following areas:

Insist on buying Tickets from Railway Booking/Reservation Counters or authorized Travel Agents. While on the one hand. Purchase of Tickets from touts and unauthorized travel agencies is illegal; such tickets can turn out to be fake or invalid, on the other. It can also entail consequences like being detrained, penalties and prosecution.

With the facility of making reservation 90 days in advance, plan your journey and purchase the tickets well in advance. In any case do not attempt to jump the waiting list by resorting to illegal practices.

Insist on a receipt or a voucher wherever due, like for meals, penalties etc.

Should you come across any instance of malpractice or corruption in any sphere of Railway working, please take the trouble of informing us. It will be helpful if you could note all the relevant details, like description of the train, place, time and date and designation of Railway personnel concerned, names and address of witnesses etc. In case you wish to convey the information orally, you could meet them in person. The information would be treated as confidential but, the Railway may have to seek your co-operation to tender evidence during the course of subsequent Investigations/ Enquiries to help to bring the culprits to book.

Traveling under another person's name is an offence under Section 142 of the Railways Act which pertains to travel on transferred tickets. Passengers who purchase transferred tickets are likely to be detrained, fined and even prosecuted. The penalty for transfer of tickets will be a fine of Rs.500/- or imprisonment up to 3 months or both. Such tickets purchased by the passengers will be forfeited and they will be treated as traveling without ticket. Hence, passengers are advised not to purchase tickets which arc sold by touts or unauthorized travel agents.

Unauthorized buying and selling of reserved tickets is an offence under Section 143 of the Railways Act. The penalty for unauthorized purchase and sale of tickets will be a fine of Rs.10,000/- or imprisonment up to three year. Passengers who buy tickets from unauthorized travel agents may lose both their tickets and the reserved accommodation, if such tickets are confiscated during raids.

Buy tickets directly from counters or approach authorized Travel Agents.

Do not jump the queue and encourage touts.

Do not pay more than the exact fare or stipulated charges.

Insist on a receipt for any payment made by you.

Inform the authorities regarding any authorized persons on Railway premises.

Should you have a suggestion to prevent/minimize any type of malpractice you may come across, please do share it with the vigilance organization.

For your convenience, names, addresses and telephone No (s) of the Vigilance Officers are given below:-