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(In compliance to NGT order OA No. 141/2014, dt. 21-01-2019)
For any complaint or suggestions regarding cleanliness,
either call the Mobile No.: +91-7595095489 or
Detailed information regarding available Passenger Amenities
1. Category of Howrah Station- Old- A1 Revised- NSG-1
2. The Legacy of Howrah Station-
ØBuilt in 1854 with 1 platform.
ØFirst passenger-carrying train moved on 15.08.1854.
ØIn 1984 , Howrah station had 15 platforms.
ØIn 1992, New Complex was commissioned bringing total no. of platforms to 19.
ØAddition of 4 more platforms completed in 2009.
3. Passenger Amenities :
ØTime Table Display
ØTrain Indication Board
ØCoach Indication Board
ØTrue ColourBoard at Old and New Complex
ØDual Display Fare Repeater
ØPublic Address System
4. Facilities for Divyangjan Passengers :
ØSeparate earmarked parking lot in both cab roads
ØNon-slippery walkway from parking lot to building
ØSignages of appropriate visibility
ØToilet at ground floor
Ø‘May I help you’ booth
ØTicket Booking counter at Main Booking Office
ØBattery operated car and Wheel chairs etc facilities are provided as per norms laid down by Railway Board.
5. Availability of Minimum Essential Amenities (MEA) :
|Items ||As per MEA scale || Available |
|Drinking water (No. of Taps) || 260 || 282 |
|Waiting Hall @ Sqm. || 250 || 1048 |
|Seating arrangement (No. of seats). || 2100 || 2579 |
|Platform Shelter @ Sqm. || 7000 || 46948 |
|Urinals || 12 || 162 |
|Latrines || 12 || 94 |