He is the co-ordinating officer with the GM and Principal Heads of Departments (PHODs) for all matters pertaining to General Administration. He is the nodal officer for all Parliamentary matters related to Railways, including Parliamentary Committee meetings, Parliamentary Questions etc. He is the public interface for Eastern Railway for all MP/MLA issues, public grievances, staff grievances, passenger amenities etc. He is the co-ordinating officer for Industrial Relations with the Employees’ and Officers’ Unions as well as for Railway Users’ Consultative Committees at the Divisional and Zonal level (DRUCCs and ZRUCC).
He is also the Chief Public Information Officer (CPIO) for Eastern Railway and looks after all RTI related issues. All Arbitration cases related to all Tenders/Contracts over Eastern Railway are also co-ordinated and monitored by him.
He also looks after all administrative matters related to the Territorial Army as well as the Civil Defence Organisation of Eastern Railway. All Policy matters related to Information Technology issues are looked after by him. He is responsible for the framing and updating of Schedule of Powers for all officers of this Railway.
He also looks after all Culture and Heritage related matters of Eastern Railway. He is also the co-ordinating officer for the Regional Rail Museum situated at Howrah.